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Good Hope or No Hope? Staff and patients have their say on Sutton Coldfield hospital following that damning CQC report

By Sutton Coldfield Observer  |  Posted: January 25, 2014

A mixed reaction has been given by those who have used or work at Good Hope Hospital, following a damning report by the health watchdog the CQC.

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REACTION to a heath watchdog's findings that a Sutton Coldfield hospital 'must improve' its services has been mixed.

The Observer reported on the Care Quality Commission's findings on Good Hope in last week's edition and in response people have both praised and criticised the hospital.

The CQC has told Good Hope it must improve its assessments in A&E, the 'flow' through the hospital to allow A&E to function, make sure patients are treated in appropriate wards and more specifically make sure patients are safe on the acute medical ward, Ward 20 – all by February 21.

On social media sites the vast majority of posters sung the praises of Good Hope including headteacher at The Streetly Academy, Billy Downie, who on Twitter said: "We lost a child late in pregnancy. The care and support we received was outstanding, right through to the birth of our 2nd."

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On Facebook, Laura McDonald said: "All 3 of mine were born there. My first nearly died and they saved his life. He still goes back there every other month for check ups and in 9 years I've never had one problem!"

Sarah Morris said: "As a sister I am proud of the hard working and caring attitude of the vast majority of staff at Good Hope who work tirelessly to deliver the very best quality of nursing care under often immense pressure, with little appreciation. We are lucky to have GHH!"

Alan Bain said: "The staff there saved my uncle's life."

While Chris Southgate said: "We call it 'No Hope Hospital'. I think that's all I need to say,"

Hayley Pierce said: "It is unfair that it gets labelled no hope. We've only ever received the best care. The staff can only do so much because of all the stupid policies now in place."

However, others on Facebook said the problem was not with the staff but due to a lack of them, an issue raised by the CQC.

Nobby Cartwright said: "The staff are fantastic. It's the big wigs but they're told what to do by bigger big wigs. Please don't blame the staff they work really hard in a very hard job and for peanuts."

Adam Lee Ricketts echoed that view and said: "I have lots of family that work as nurses at GH and they often tell me that there are simply not enough staff."

Sonia Ricketts said: "I am a sister at Good Hope. Have been for 14 years. I have been in nursing for 35 years++. I have never felt so deflated and worthless in all my working life as I have in the last 2 years. I used to be proud of my job. Now it is just a JOB."

And others were more critical, with Sian Keyes stating: "The after care I got when I had Amelie was non-existent. Coun't fault the midwives when I was in labour but after I suffered a really bad haemorrhage so had to go into theatre and have a catheter.

"I was practically paralysed and couldn't even get my baby out of her cot. The nurses put me in a room with two other woman walking round with their newborn babies and it broke my heart to watch as I couldn't do the same."

Andrew Mitchell MP this month met the executive lead on Strategic Developments, Simon Hackwell, and Clinical Nurse Specialist, Judith Bailey, to address constituents' concerns about the future of services at Good Hope.

Mr Mitchell made representations on behalf of constituents regarding funding changes and how this would affect the service offered at Good Hope.

Mr Mitchell sought assurances that he would be informed of any plans to change services and that a public consultation would take place so that his constituents would have a say in any proposed changes at an early stage.

Simon Hackwell assured Mr Mitchell that they would be consulted on any proposed changes and that the public would have the opportunity to contribute to any such proposals.

Mr Mitchell said: "I am satisfied that we will have an opportunity to look carefully at any proposed changes at Good Hope before they are agreed upon."

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  • Flinty  |  January 29 2014, 10:30PM

    I think the staff at Good Hope do a fantastic job, I have had two children born there and the staff were great. I got married last year on ward 10 and the staff were fantastic in getting my bride ready and getting one of the rooms ready for the wedding and the reception, I spent my honeymoon in ward 10 with my termilly ill wife was receiving treatment and all of the team there from the cleaners through to the consultants made her last few weeks very comfortable. I was I'll whilst staying on ward 10 and the staff helped look after me and got me to a&e, who also did a fantastic job in looking after me and my wife she never we needed them, I was sent to ward 23 and had excellent care whilst I was up there, I am now under the rehab team who are getting me back to fitness. I have never had a problem there and the staff hVe always been great, my love and thanks goes out to all of them there xx Dave xx